Need help? Email israel@ssaiscanning.com and we will reply as soon as we can. Please include your device model, iOS version, and what you were doing when the problem happened.
Memberships and billing
- Manage or cancel a subscription: on your iPhone open Settings → your name → Subscriptions → SSAI Scanning. Cancelling stops future renewals; access continues until the end of the paid period.
- Restore a purchase: sign in to the same SSAI Scanning account, open the upgrade screen, and tap Restore Purchases.
- Refunds: purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
Your account and data
- The app works without an account. Your collection is stored on your device; signing in adds private cloud backup.
- Reset your password: on the sign-in screen tap Forgot password and follow the emailed link on the same device.
- Delete your account: in the app go to Profile → Update account → Delete account. This permanently removes your cloud backup and account. It does not cancel an App Store subscription.
Scanning and prices
- Scan one card at a time on a plain, well-lit background and keep the whole card in frame. If a scan is wrong, pick the right card from the suggestions or search for it by name and number.
- Prices are market estimates from third-party sources and can be out of date. Use the Refresh button on a card to update its price.